T-Mobile ®
In a stunning move, T-Mobile ® has taken a move to destroy their own business. Below, you will find a copy of their "Code of Conduct," but if you want it straight from the horses' mouth, you can click here to download it for yourself.
Code of Conduct
Non-Compliance Fines
Beginning January 1, 2024, T-Mobile is instituting three new fees for non-compliant traffic that result in a Severity-0 violation. A Sev-0, (Severity-0) represents the most harmful violation to consumers and is the highest level of escalation with which a carrier will engage with Bandwidth. This applies across all products (SMS or MMS, Short Code, Toll-Free, and 10DLC) that traverse T-Mobile's network.[1]
The non-compliance fine(s) (USD) will be assessed for every Sev-0 violation issued as follows:
- Tier 1: $2,000, for phishing, smishing, and social engineering
Social Engineering refers to the practice of targeting individuals in a way that manipulates individuals to reveal private information like credit card numbers, or social security numbers.
- Tier 2: $1,000, for illegal content (included content must be legal in all 50 states and federally)
Illegal content includes, but is not limited to, Cannabis, Marijuana, CBD, Illegal Prescriptions, and Solicitation.
- Tier 3: $500, for all other violations including, but not limited to, SHAFT
Please review the T-Mobile Code of Conduct Section 5.2 for a list of all disallowed content
What is S.H.A.F.T.?
S.H.A.F.T. is an acronym that stands for Sex, Hate, Alcohol, Firearms, and Tobacco. It outlines the categories of text messages specifically regulated due to moral and legal issues and is monitored and enforced by the Cellular Telephone Industries Association (CTIA) and the mobile carriers.