Lot 89

The Letter

I wanted to take a moment to respond to the numerous emails, texts and voice mails in regards to the sewer issue at Green Acres Lot 89.

Unauthorized Resident

First and foremost, we have made several attempts to make contact with you in regards to an unauthorized person making these complaints. It is very important moving forward that complaints are reported by a lease holder, this will remedy miscommunication or incorrect messages being sent to the team involved causing unnecessary delays in response.

The instructions were also sent as to how you would add a person to your lease in the event you were interested. I do have a person who has completed an application but without the additional documentation required the application can not be processed. It is also required that a phone call be made to the Community Manager in the event you are interested in adding a specific person to the lease.

We have a contract with you, and based on the contents of that contract we are not able to add anyone without all parties in agreement.

Mr. Rooter

Secondly, when I processed through the Mr. Rooter bill sent it appears they have listed the following issues below as being the cause of the sewer issues at the home.

List of repairs and suggestions. Also notes saying the home owner will do some of the repairs himself. Click to enlarge.

Upon review, the vendor has determined the issue to be located at the drop into the pit, and the cause being the sewer lines were in properly insulated. When I review the land lease signed by you on page 9, I have found that this is the responsibility of the homeowner. See below:

From the lease, a list that details the responsibilities of the homeowner. Click to enlarge.